The purposes of the Program include:

            (1)      providing information and helping consumers with the procedures for filing a complaint with the Commissioner against any person regulated by this article;

            (2)      on request, giving information about an insurer to the extent that the information lawfully is disclosable; and

            (3)      developing an information and assistance system to provide information about and to help consumers with:

                  (i)      personal insurance coverages, including health insurance and life insurance coverages;

                  (ii)      underwriting practices;

                  (iii)      general rating concepts;

                  (iv)      claim procedures of insurers; and

                  (v)      any other relevant services.