(a)      An initial individualized support plan shall be developed for each consumer of the program.

      (b)      The individualized support plan shall:

            (1)      Be developed with the consumer or the consumer's representative;

            (2)      Be approved by the consumer or the consumer's representative; and

            (3)      Be given to the consumer and the consumer's representative in writing or other appropriate and understandable format.

      (c)      The individualized support plan shall specify:

            (1)      The scope of personal assistance services to be provided;

            (2)      The hours that personal assistance services are to be provided;

            (3)      The means of providing alternate sources for attendant services and supports;

            (4)      The means of ensuring substitute and emergency attendant services and supports;

            (5)      The method of service delivery;

            (6)      The initial assessment and frequency of reassessment of the needs of the consumer;

            (7)      The means to adjust services and hours when changes are needed;

            (8)      A mechanism to coordinate attendant services and supports with other health care services received by the consumer;

            (9)      The degree and frequency of supervision of the personal assistant necessary for the effective delivery of attendant services and supports; and

            (10)      Complaint and appeal procedures.